Instructor-Led Professional Development
Customized soft-skills professional development training is a specialty of CCD
Instructor-led Professional Development topics include:
Spoken Communications:
- Public Speaking
- Effective Meetings/Group Discussions
- Negotiation Skills
- Presentations
- Conflict Resolution
- Supervision and Management:
- Becoming an Effective Leader
- High Performance Teamwork
- Change Management
- Effective Delegation Skills
- Fundamentals of Supervision and Management
- Staff Selection
Sales Development:
- Consultative Selling
- Leading a Sales Team
- Dealing with Difficult Customers
- Customer Contact
- Strategic Selling
Written Communications:
- Business Letter Writing
- Performance and Development Reviews
- Technical Writing
- Reports and Proposals
Industry-specific Workplace Spanish
Quality Technician Training
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