Who's Who in Distance Learning

Fall 2009 Proctored Exams

Online Course Schedule

Is Online Learning for You?

Getting Started

Academic Ombud Services

Add/Drop a Class

Admissions

Advising

Blackboard

Book Information

Confirm Registration

Creating an Account

FAQ / Help / Tech Support

KY Virtual Campus

Learning Resource Center

Online Programs

PeopleSoft Student Account Access

Proctor Information

Proctor Request Form (students)

Tuition / Fees

FacultyPage

Blackboard Information

What to expect in an online class

Access My Blackboard Online Course(s)
You must have a KCTCS username and password

Arranging Your Blackboard Portal

Create My Blackboard Student Account

Download Adobe Acrobat Reader (allows you to open .pdf files)

Download Adobe Flash Player

Download Adobe Shockwave Player

Download Software to View Documents Created in Word, Excel, and PowerPoint

Send an email in Blackboard and add an attachment

BCTC Information

Activate my Student PeopleSoft Account
By activating your PS Student Account, you will have access to your accunt information online. Students may check their grades, view their schedules, check on the status of their financial aid, and even view their statement of accounts.

Address Change

Advising Info

Assessment and Placement - online students from outside Kentucky can use nearby colleges, universities, Sylvan Learning Centers worldwide, or ACT centers across the nation and the world (http://www.act.org/actcenters/locate/index.html). 

Computer Lab Information

Data Change Form (Name or Program Change) Email William.Davis@kctcs.edu

Drop a Class

Email Info

Enroll in a Class  (Text Version)

Financial Aid Questions

Graduation/Credential Request

Make a Payment

Purchase Software

Repeat a Course for Better Grade

Request Enrollment Verification (This link includes a link to a student tutorial)

Request a Transcript

Student Forms (Includes many forms we use in Student Records)

Student Services - KCTCS (including Help Desk, Placement Testing, etc.)

Tuition/Fees Appeal

Tutoring Information

Update Your Address in PeopleSoft

View My Class Schedule

BCTC Student Services

• Admissions
• Advising/Assessment Center
• Counseling
• Financial Aid
• Accessing Grades
• Library Services
• Registrar

Computers and Computer Hardware

Many students are looking for computers and computer hardware at reasonable prices.  Below are several links that can assist you.  BCTC does not endorse any of these vendors, but provide this list only as a service to find vendors quickly.

http://www.dellauction.com/

http://www.bobjohnson.com/

http://www.ebay.com/

http://www.newegg.com/

http://www.tigerdirect.com/

BLACKBOARD HELP AND TECHNICAL SUPPORT

KCTCS 24/7 Help Desk to answer questions about users/faculty/courses association and Bb functionality and training issues – how do you do this/that in Bb?

KCTCS 24/7 Help Desk:
Toll Free 1-866-590-9238
Open 24 hours a day, seven days a week
URL: http://d2.parature.com/ics/support/default.asp?deptID=8008

OTHER SUPPORT INFORMATION:

Connie Rine - BCTC Tech Support
Phone: 859-246-4608
Hours: 8:00 a.m. - 4:30 p.m. M-F
Connie.Rine@kctcs.edu

Karen Dearborn - Distance Learning Staff
Phone: 859-246-6603
Hours: 8:00 a.m. - 4:30 p.m. M-F
Karen.Dearborn@kctcs.edu

ONLINE ASSESSMENT SETTINGS:Some students have reported difficulties accessing Blackboard tests and quizzes.  To resolve this problem, complete the following steps to clear your browser cache and remove cookies and temporary Interent files:

1. Click Tools in the upper toolbar and select Options.
2. Click the Privacy Icon.
3. Click Clear across from the Cache option.
4. Click Ok.
5. Or go to Tools.
6. Clear Private Data Now.
7. Make sure to check mark Cookies.
8. Exit and re-launch the browser.

Also remove Java Cache

1. Click on your Start button
2. Click on Control Panel
3. Click “Change to Classic View” on the left (if it says “Change to Category View, skip this step”)
4. Click on the Java Icon
   If you see a Delete Files button, continue and ignore steps 7-11, if you only see a “View Files” button, skip to the step 7.
5. Click the “Delete Files…” button
6. Make sure that all items are checked, Skip to Step 12
7. Select the “View Files…” button
8. Click on the first file
9. Scroll to the bottom
10. Holding Shift, click on the final item (this should highlight all items on the list)
11. Hit the Delete button on your Keyboard (this will delete your Java cache files)
12. Click on “OK”
13. Click on “OK”

HELPFUL LINKS: