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Username and Password
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EZproxy accepts my username/password, but I can't get any further

1. Deleting the Cache in your browser

Your browser might be caching a failed access attempt. If so, you need to delete the offline content stored by your browser, so that it will register your successful login. For example, In Internet Explorer: Go to the Tools menu and choose Internet Options. Click on the Delete Files button. Click OK.

2. Enabling Cookies in your browser.

Another possibility is that you need to enable cookies on your browser. See the section about cookies. (Please note that enabling cookies involves some risk in terms of internet privacy and security, so you may wish to re-adjust your cookie settings after completing your proxied database searches.)

3. Enabling JavaScript in your browser.

If Javascript has been turned off in your browser, it can affect some databases, so you may need to check and make sure JavaScript has been enabled. For example, to enable JavaScript in Internet Explorer browser: go to the Tools menu and choose Internet Option. Click on the Security tab. Click on Internet. Click on the Custom Level button. Scroll down to the Scripting section. Click in the Enable radio button under Active Scripting (if this is not selected, already). Click OK.

4. Database Access - vendor issues

Sometimes the connection will not go through because the database you are trying to access is temporarily unavailable due to vendor maintenance, upgrades, or service outages. You can try again later, or you may want to go back to the library articles page and click on a link to a different database to use for your research.