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Work Order Requests

Work Order Request Process:

  • Any work order requests from faculty, staff or students should be submitted via the M&O work order system.
  • The M&O work order program is a web-based program and is accessible from any computer at https://legacy.bluegrass.kctcs.edu/ites/
  • Use your KCTCS user name and password to log on;
  • Once you are logged on select "M&O Work Orders" from the main menu;
  • Click on this link to expand the menu, you will see three options;
  • Submit Work Order - Select this to submit a new work order ticket
  • Current Work Order - Review the status of your open work order
  • Closed Work Order - Review the details of completed work orders
  • M&O will respond to individual work requests within two (2) business days, unless a specific date is indicated that the work is to be done. Most jobs should be completed within two (2) weeks unless there are extenuating circumstances.
  • The ITES work order system is the mandatory method of placing work orders with M&O.
  • M&O will no longer accept requests via e-mail, phone or hallway conversations or by any other means of communication.
  • Please give a three (3) day notice for all work requests; no request may be made more than thirty (30) days in advance.
  • For emergency requests please submit the work order via the new ITES, and then call M&O to discuss further details.