Technology Support and Usage

Responsible Unit: Information Technology Services

IT Service Requests

BCTC faculty and staff may request IT Support through submission of a Work Order. To submit a work order, visit ITES at https://ites.bluegrass.kctcs.edu and select “IT Services - Assistance Request” or call the IT Help Desk at (859) 246-4600.

New Employee Hires

When a new BCTC employee is hired, a new employee form must be completed. To submit a New Employee Technology Request, visit ITES at https://ites.bluegrass.kctcs.edu and select “New Employee Technology Request” or call the IT Help Desk at (859) 246-4600. To ensure timely access is provided to the required services, the New Employee information form must be submitted a minimum of two weeks prior to the anticipated hire date.