Password, Blackboard, and Student Account Issues

• Why am I not able to activate my student email?
• I am having issues logging into my KCTCS account (email, PeopleSoft, Blackboard, etc.). How do I reset my password?
• How do I set up BCTC email on my smartphone (Students)?
• How do I set up BCTC email on my smartphone (Faculty and Staff)?
• Can I access my student email after I graduate?
• Why can’t I log into Blackboard?
• Who do I contact for general Blackboard issues?

Why am I not able to activate my student email?

You must register for classes before you can activate your student email. You can register for classes at the following link: http://students.kctcs.edu. To search the schedule of classes, please see the Registrar's Office website.

You can then activate your account via the User Account Center.

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I am having issues logging into my KCTCS account (email, PeopleSoft, Blackboard, etc.). How do I reset my password?

To reset your password, you will need to go to the User Account Center and provide only two of the following four options when prompted:  

1. your student ID number,
2. social security number,
3. admissions application reference number,
4. and/or personal email address.

Filling out more than two options will sometimes result in error.

For more information including instructions on how to reset your password, visit the Current Students page.

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How do I set up BCTC email on my smartphone (Students)?

For more detailed instructions on these and other devices, visit the Microsoft Mobile Phone Setup Wizard.

General Android Setup

• Navigate to Settings, then Account Settings, and select Add Account.
• Choose "Microsoft Exchange Activesync".
• When prompted, enter your:
• Email Address: username@kctcs.edu.
• Password: Password associated with your KCTCS username.
• Username: Your KCTCS username (e.g. jsmith0001).
• If prompted to accept the Activation Agreement, select "Yes".
• Leave "Domain" option blank and scroll to the bottom to select "Manual Setup".
• Enter Outlook.com in the Exchange server field
• If prompted that "Outlook.com must be able to remotely control security features", select "Yes".
• Set any account options required.
• Name your account.
• If prompted to "Update Security Settings", click "Activate".

General iPhone Setup

• From Settings, select "Mail Contacts Calendar".
• Select "Add Account".
• Select "Microsoft Exchange" as the account type.
• Enter your email address in both the Email Address and Username fields (format: username@kctcs.edu).
• Enter the password associated with your KCTCS email in the Password field.
• If prompted that settings could not be determined, click "Continue".
• If asked for server name, enter: m.outlook.com.
• Save the configuration.

You can find additional information about the new email setup on the KCTCS Email FAQ page.

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How do I set up BCTC email on my smartphone (Faculty and Staff)?

If you have a smartphone that supports Microsoft Exchange Server, you can set up your phone to receive KCTCS email. Just follow the instructions for your device below.

Note: If you are a student or a faculty member that has been moved to the new email system, you will need to follow the instructions for "How to set up BCTC email on my smartphone (Student)" above or on the KCTCS email FAQ page.

Android Phones

To set up email on an Android based phone, follow the steps below:

• Open up the settings menu.
• Go to Accounts.
• There should be a button at the bottom of that screen labeled Add account.
• From there, choose Corporate Sync (it has to be a corporate sync)
• You should be prompted to input the following:
  • Domain\Username: KCTCSACC\your personal KCTCS username (e.g. jsmith0001)
  • Password: Password associated with your KCTCS username
  • Email address: username@kctcs.edu or firstname.lastname@kctcs.edu.
  • Server: webmail.kctcs.edu

On some Androids, it may ask about “ignoring invalid security certificates”. Choose "Yes" or check this option. 

If you are having issues entering your Domain\Username name, make sure you are using a \backslash and not a /forwardslash.

If the you have a DROID 1 you will not be able to configure your email, as it doesn’t have the ability to ignore the security certificate.

iPhone

To set up your email on an iPhone, please see the instructions below:

• Click on your Settings icon.  
• Go to the Mail, Contacts, Calendars option.
• Click on Add Account... > Microsoft Exchange
• Use the information below to set up your account:
  • Server name: webmail.kctcs.edu
  • Username: Your KCTCS username (e.g. jsmith0001)
  • Password: Password associated with your KCTCS username
  • Domain Name: KCTCSACC

You will need to specify an SSL connection (choose Yes).

Blackberry

On a Blackberry you may need to use the Blackberry website (https://bis.na.blackberry.com/html) for your cell phone provider.

You must choose a Microsoft Exchange account:

• Email Address: Your personal KCTCS email: USERNAME@kctcs.edu (e.g. jsmith0001@kctcs.edu)
• Email URL: https://webmail.kctcs.edu/owa
• Username: USERNAME@kctcsacc.ds.kctcs.edu (e.g. jsmith0001@kctcsaac.ds.kctcs.edu)
• Mailbox: USERNAME (e.g. jsmith0001)

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Can I access my student email after I graduate?

Your account will become inactive after you graduate. You will have a certain amount of time right after you graduate before it will become inactive.

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Why can’t I log into Blackboard?

If you are having trouble logging into Blackboard, please note that KCTCS Blackboard will be unavailable every Sunday 1:00 a.m. to 5:00 a.m. EST for regularly scheduled maintenance.

For any other Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.

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Who do I contact for general Blackboard issues?

For any Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.

You can also visit their Support Center webpage.

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